Effective Date: January 14, 2026
Website: https://www.supmatchy.com/
Company: supmatchy (“supmatchy,” “we,” “us,” “our”)
Business Address: Room 908, 9th Floor, Zhenhua Times Plaza, 21 Heping Rd, Shenzhen, Guangdong 518109, China
Contact Email: support@supmatchy.com

These Terms and Conditions (“Terms”) govern your access to and use of our Website and services, including browsing and purchasing products from https://www.supmatchy.com/ (the “Site”). By using the Site, you agree to be bound by these Terms and our Privacy Policy.

Our online store is powered by Shoplaza (a third-party ecommerce platform provider). Shoplaza provides the technical infrastructure for our store; purchases are made from supmatchy.

1) Eligibility and Use of the Site

You agree that you:

• Are at least the age of majority in your jurisdiction (or have permission from a parent/guardian), and
• Will use the Site only for lawful purposes and in compliance with these Terms.

We may refuse service, suspend accounts, or restrict access if we believe your use violates these Terms or applicable laws.

2) Account Registration (If Available)

If you create an account, you agree to:

• Provide accurate and complete information,
• Keep your login credentials confidential, and
• Notify us promptly of any unauthorized use.

You are responsible for activities that occur under your account.

3) Product Information and Availability

We try to display product descriptions, features, pricing, and images accurately. However:

• Colors and appearance may vary due to device/display settings.
• Product availability may change without notice.
• We reserve the right to limit quantities, discontinue products, or modify product details at any time.

4) Pricing

Prices are shown on the Site in the currency displayed at checkout. Prices may change at any time.

5) Orders, Acceptance, and Cancellation

Order acceptance: Your order is an offer to purchase. We may accept or decline your order for any reason, including suspected fraud, inventory issues, pricing errors, or shipping restrictions.

Order confirmation: An order confirmation email does not guarantee acceptance. Acceptance generally occurs when the order is processed and/or shipped.

Cancellations/changes: If you need to cancel or change an order, contact us as soon as possible at support@supmatchy.com. We cannot guarantee changes once processing or shipping has begun.

6) Payment

Payments are handled through third-party payment processors. You agree to:

• Provide current, complete, and accurate payment information, and
• Authorize us (and our payment processors) to charge your payment method for your order total, including shipping and applicable taxes/fees.

We do not store full payment card details. Payment processors’ terms and privacy policies apply to payment transactions.

7) Shipping, Delivery, and Risk of Loss

Shipping options, estimated delivery times, and costs are shown at checkout or on our shipping-related pages.

Delivery dates are estimates and not guaranteed. Delays may occur due to customs, carriers, weather, peak seasons, or other events outside our control.

Unless otherwise required by applicable law, risk of loss and title pass to you upon delivery to the carrier or upon delivery to the address provided (as applicable under the chosen shipping method).

8) Returns, Refunds, and Exchanges

Our return/refund/exchange rules are described in our Return Policy on the Site, which is incorporated into these Terms by reference.

To request a return, refund, or exchange, contact support@supmatchy.com and include your order number and relevant details. We may require photos or additional information.

9) Promotions, Discount Codes, and Gift Cards (If Any)

Promotions and discount codes:

• May be limited to specific products, time periods, or customers,
• Cannot be combined unless explicitly stated,
• Have no cash value and may be canceled or modified at any time.

If gift cards are offered, additional terms may apply on the gift card page or at checkout.

10) User Content and Reviews

If you submit content (e.g., reviews, comments, images) (“User Content”), you represent that:

• You have the rights to submit it, and
• It does not violate any law or infringe third-party rights.

You grant supmatchy a non-exclusive, worldwide, royalty-free license to use, modify, publish, and display User Content for operating and marketing the Site, subject to applicable law.

We may remove User Content at our discretion.

11) Intellectual Property

All Site content (including text, graphics, logos, product images, designs, and software) is owned by or licensed to supmatchy and is protected by intellectual property laws.

You may not copy, distribute, modify, create derivative works, reverse engineer, or exploit any portion of the Site or content without our prior written consent, except as permitted by law.

12) Prohibited Conduct

You agree not to:

• Use the Site for unlawful, fraudulent, or harmful purposes,
• Interfere with the Site’s security or operation (e.g., hacking, malware, scraping without permission),
• Attempt unauthorized access to accounts, systems, or networks,
• Misrepresent your identity or submit false information,
• Violate third-party rights (including intellectual property and privacy rights).

13) Analytics, Advertising, and Tracking Technologies

We use cookies and similar technologies for essential functions, analytics, and advertising, including GA4, Google Ads remarketing, and Meta Pixel. These tools help us understand usage, measure conversions, and deliver relevant ads.

For details on what data may be collected and how to control preferences, please see our Privacy Policy.

14) Third-Party Services and Links (Including Shoplaza)

The Site may integrate or link to third-party services (e.g., payment processors, shipping carriers, analytics/advertising providers). Your use of those third-party services may be subject to their terms and policies.

Our store is powered by Shoplaza, which provides ecommerce infrastructure. Shoplaza may process certain data on our behalf to provide platform functions. We are not responsible for third-party services that are not under our control.

15) Disclaimers

To the maximum extent permitted by law:

• The Site, products, and services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not guarantee the Site will be uninterrupted, error-free, or free of harmful components.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.

16) Limitation of Liability

To the maximum extent permitted by law, supmatchy and its affiliates, officers, employees, agents, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses arising out of or related to your use of the Site or products.

To the extent liability cannot be excluded, our total liability for any claim will not exceed the amount you paid for the product(s) giving rise to the claim (or the minimum amount permitted by law).

17) Indemnification

You agree to indemnify and hold harmless supmatchy and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, your misuse of the Site, or your violation of any law or third-party rights.

18) Governing Law and Dispute Resolution

These Terms are governed by the laws of the People’s Republic of China, excluding conflict-of-law rules.

Dispute resolution: If a dispute arises, you agree to first contact us at support@supmatchy.com to attempt to resolve it informally. If not resolved, either party may bring a claim in a court of competent jurisdiction in Shenzhen, Guangdong, China, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

19) Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on the Site with a revised effective date. Your continued use of the Site after changes become effective constitutes acceptance of the updated Terms.

20) Contact Us

supmatchy
Room 908, 9th Floor, Zhenhua Times Plaza, 21 Heping Rd, Shenzhen, Guangdong 518109, China
Email: support@supmatchy.com
Website: https://www.supmatchy.com/